Frequently Asked Questions

ITAD (IT Asset Disposition) involves securely disposing, recycling, or repurposing end-of-life IT equipment. It’s essential for data protection, regulatory compliance (e.g., Privacy Act 2020), and sustainability, preventing data breaches and e-waste pollution.

We offer agile, personalized services like certified secure data destruction, buy-back rebates (up to 70% market value), and nationwide coverage. Our focus on data security and eco-friendly recycling sets us apart. We are solutions-driven to help businesses achieve their security, privacy and sustainability goals. Find out more about us.

Submit a request via our online forms for buy-back asset valuation or to book a collection. You can also submit a general enquiry via our contact us form for our various other IT and Reverse Logistics services. We’ll aim to respond within 2 business days with a quote. For urgent needs, please call us directly on 0800 694 823 or email us on [email protected].

Yes! We support businesses of all sizes, from small offices to enterprises, with flexible pickups and no minimum volumes.

We use NIST 800-88 methods (e.g., Blancco overwriting, shredding to 5mm for SSDs), with optional chain-of-custody tracking and certificates. Compliant with Privacy Act 2020.

Absolutely—our buyback program evaluates devices based on make, model, condition, and specs, offering rebates to offset costs. Use our buy-back enquiry form to see what value we can pay for your equipment.

Submit your asset details via our buy-back valuation form (make, model, condition, specs). We appraise within 2 days, offering up to 70% market value for reusable items, applied as rebates against any fees.

Make/model, age, condition (A-D grade), completeness (e.g., power adapters), functionality, and specifications (e.g CPU, RAM, Windows license type). Find out how much we can pay for your equipment by submitting our buy-back valuation form.

We provide detailed audits (serial numbers, specs, condition) and reports with environmental impact summaries (e.g., CO₂ savings), ensuring transparency and compliance. You can read more about this in our IT Asset Auditing and Reporting page.

Securely remove data, appraise assets, and manage logistics, with certificates issued within 5 business day post-processing. Find out more in our IT Asset Decommissioning page.

Yes—we resell reusable items to our network (Pacific Islands, Asia, Middle East), maximizing returns while handling all compliance. You can find out more in our asset re-marketing page or our reverse logistics solution.

NIST 800-88 compliant: Blancco/DBAN overwriting for functional drives, shredding (18mm HDDs, 5mm SSDs) for others, with on-site data destruction options. You can find out more in our certified data destruction page.

Aligned with Privacy Act 2020, NZISM (Chapter 17) standards. We provide tamper-proof certificates and optional chain-of-custody logs.

No—our methods render data irretrievable. We verify each process and retain records indefinately.

On-site for high-sensitivity needs (e.g., onsite NIST 800-88 erasure) and off-site is at our secure facilities.

Yes. We securely wipe, reset to factory defaults, or shred all kinds of devices if required. Contact us for more information.

OS installations/configuration, hardware upgrades, physical desk setup/de-installation, and relocations for smooth IT transitions. Find out more in our IT deployment services page.

We work with your team to ensure compatibility, using secure processes compliant with NZISM.

Yes—including secure data wiping and asset recovery during removals. You can find out more in our IT asset recovery page.

Yes, we offer our services nation-wide. Contact us

IT equipment, peripherals, cables, metals, batteries — processing over 1,000 tons annually. Find out more in our e-Waste recycling page.

We prioritise reuse, reduce, then recycling. Only unrecoverable material follows legal waste pathways. Find out more in our sustainability page.

Sometimes! Any items that qualify for our buy-back program will count towards reducing or eliminating the cost of e-waste disposal. In other situations a nominal per kilogram charge applies. Ready to recycle?

Our reporting shows waste diverted from landfill, CO₂ savings, and compliance with Resource Management Act 1991. We can help you achieve your sustainability goals with full reporting for your business.

Yes — via optional chain-of-custody logs and serial number based reports for major items. Ready to recycle?

Reverse Logistics Optimization (RLO) services involve efficiently managing the return and processing of products that can no longer be sold as new — such as customer returns, EOL stock, obsolete stock or cosmetically damaged goods. Find out more in our Reverse Logistics page.

Our RLO service focuses on maximizing financial value recovery for your business through our buy-back program while reducing costs, minimizing waste, and ensuring secure, compliant handling of your products throughout the process. Contact us to see how we can help.

We handle the entire process: secure nationwide collection, detailed inspection and grading, data sanitisation (where needed), repair/refurbishment, PAT testing, remarketing through our trusted channels, and responsible recycling. Find out more in our Reverse Logistics page.

We manage both technology equipment (computers, monitors, mobile phones and smart devices) and general retail merchandise (e.g., appliances, clothing, consumer goods with damaged packaging, overstock items, or minor defects). Our reverse logistics extend beyond electronics to any salvageable retail product. Contact us to find out more about how we can help.

By recovering value through refurbishment and resale (often via buy-back options), reducing storage/handling costs, and avoiding landfill or recycling fees. Many of our clients see significant revenue from items previously written-off, plus lower administrative burdens. Contact us to find out how we can help.

We prioritise reuse and refurbishment over disposal, with certified zero-landfill recycling for irreparable items. This helps reduce waste, supports circular economy principles, and enhances your brand’s sustainability credentials. Find out more in our sustainability page.

All data-bearing devices undergo NIST-compliant sanitisation where possible with certified erasure reports. For devices that do not support NIST-compliant erasure, we perform full factory resets. For devices that cannot be erased or reset, we physically destroy the device in our secure facility. Our processes are NZISM-compliant, protecting customer privacy and your business reputation.

Yes — we can provide detailed, auditable reports on processing outcomes, value recovered and return trends. This data helps you optimise inventory, refine return policies, and identify product issues early.

We offer agile, tailored timelines based on volume, with fast turnaround for inspection, refurbishment, and remarketing to minimize downtime and storage needs. Contact us to find out more.

Yes, we provide secure logistics and collection across all of New Zealand, with flexible options for small or large volumes. Book a collection?

Absolutely — we support businesses of all sizes, from SMEs and e-commerce to large retail enterprises. Contact us to find out more.

ITAD stands for IT Asset Disposition or Disposal — specialised, secure management of retired or end-of-life IT equipment including buy-back, data destruction, and recycling. Find out more about our ITAD services.

We value and buy retired, surplus and EOL assets including IT hardware as well as general retail goods, securely destroy data, ethically dispose of assets or remarket via local and overseas channels, recycle e-waste and standard waste responsibly, and provide certified reporting for compliance and financial transparency.

Agility from our flexible size, personalized service, strong security (NZISM compliant), and sustainability focus. Not forgetting our vast experience in the industry. Find out more about us.

Yes. We support businesses of all sizes — from SMEs to large enterprises, universities and government agencies.

Yes. We offer secure collection and logistics across all of New Zealand. Book a collection?

Yes — contact us to arrange a tour and see our processes first-hand.

Prioritizing reuse via buyback, then recycling — diverting 1,000+ tons annually from landfills. Find out more in our buy-back and e-Waste recycling services page.

Yes — summaries in asset reports showing CO₂ savings and waste diversion. Find out more in our sustainability page.

It extends device lifecycles, reducing new production needs and promoting a circular economy. Find out more in our asset buy-back and sustainability page.

We’re working hard towards it with efficient logistics and partnerships — contact us for our journey details and find out more about us.