ITAD Group Limited
Privacy Policy
Last updated: 19 Nov 2025
1. Introduction
ITAD Group Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020 and all relevant industry standards. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
This may include:
- Name, company name, job title
- Email address, phone number, address
- Device lists or IT asset registers submitted for valuation
- Any data you provide through web forms, emails, or phone communication
2.2 Information Automatically Collected
When you browse our website, we may collect:
- IP address and approximate location
- Browser type and device type
- Pages visited and time spent on the site
- Cookies and analytics data
2.3 Information Related to ITAD Services
When providing IT Asset Disposal services, we may process:
- Serial numbers, asset tags, device identifiers
- Data-bearing media for data erasure or destruction
- Chain-of-custody records
- Client documentation related to IT fleets
We treat all asset data as highly confidential.
3. How We Use Your Information
We collect and use your information for the following purposes:We collect and use your information for the following purposes:
- To provide valuations, buyback offers, and ITAD services
- To process orders, collections, recycling, or data destruction
- To issue certificates, reports, documentation, and audit logs
- To improve website performance and user experience
- For internal operational, compliance, and security purposes
- To communicate updates, offers, or service information (opt-out at any time)
We will never sell your personal information.
4. Data Security & Protection
We use industry-standard security measures including:
- Encrypted storage
- Secure access controls
- NIST-compliant data sanitisation
- Physical shredding for end-of-life drives
- Secure chain-of-custody during all equipment transport
All data destruction is fully documented and certified.
5. Sharing or Disclosing Information
We may share limited information with:
- Authorised contractors (e.g., logistics, certified recyclers)
- Data destruction or IT lifecycle partners
- Government or legal authorities if required by law
- Auditors or compliance bodies when necessary
All partners must meet strict confidentiality and security standards.
We DO NOT share or sell personal information to marketers or unrelated third parties.
6. Your Rights
Under the NZ Privacy Act 2020, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (where permitted)
- Request details of how your data has been used
To exercise your rights, email: [Insert Contact Email]
7. Cookies & Analytics
We use cookies and third-party analytics tools such as Google Analytics to improve usability and website performance.
You may disable cookies through your browser settings.
8. Data Retention
We retain information only as long as necessary for:
- Service delivery
- Compliance obligations
- Audit or financial recordkeeping
- Security and operational requirements
9. International Transfers
We primarily store and process data within New Zealand. If international storage or processing is required, we ensure all providers meet equivalent privacy protections.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
11. Contact Us
For privacy-related questions, please contact:
ITAD Group Limited
Email: [email protected]
Phone: +64 9 972 0736
Address: Gate 9, 312 Postman Road Dairy Flat, Auckland 0794