RMA (Returns)

Request a faulty product return by completing the RMA form below.
Our team will review your details and guide you through the next steps.

Please use this form to request an RMA (Returns) for faulty or defective IT equipment purchased from our ITAD online store. Provide details about the make, model, condition, specifications, and a detailed fault description to help us process your return efficiently.

We’ll review your submission and aim to respond within 2 business days with an RMA number and return instructions.
For urgent issues, please email us at [email protected] or call us on 0800 694 823

Company Name (optional)

Contact Person*

Email*

Phone*

Faulty Equipment Information

Equipment Item 1

Make*

Model*

Serial Number*

Purchase Date (approx. if unknown)*

Quantity*

Fault Description*

Additional Notes

By submitting this form, you agree to our Privacy Policy and Terms & Conditions. We comply with the Privacy Act 2020 and NZISM standards to protect your information. You can also view our Buy-Back Policy.

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Get in touch for a free valuation of your IT equipment, or schedule a secure collection and let our team manage the pickup, transport, and processing with full compliance.

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Buy-Back Enquiry